Privacy Policy

Who this policy applies to

This privacy policy applies to visitors and people who contact Property Follow-Up through this website, direct email, forms or similar enquiry routes.

Property Follow-Up provides practical repair follow-up support for UK lettings and property management teams.

Information collected

When you contact Property Follow-Up, the information collected may include:

• Your name.
• Your email address.
• Your company or agency name.
• Your website address.
• Your message or enquiry.
• The service you are asking about.
• Any repair follow-up, maintenance or property management context you choose to include.

How information is collected

Information may be collected when you:

• Submit a contact form or enquiry form.
• Request a free Repairs Follow-Up Note.
• Email Property Follow-Up directly.
• Ask about the Repairs Follow-Up Fix or another service.
• Reply to an email from Property Follow-Up.

CRM, form and email tools

Property Follow-Up may use website forms, email systems and CRM or form tools to receive, store and respond to enquiries.

This may include tools such as WordPress forms, HubSpot, email hosting, spreadsheet trackers or similar business tools where relevant.

These tools are used to manage enquiries and follow-up properly. They are not used to sell your details to third parties.

How your information is used

Your information may be used to:

• Respond to your enquiry.
• Send a requested free Repairs Follow-Up Note.
• Discuss whether the Repairs Follow-Up Fix is relevant.
• Keep a basic record of contact and follow-up.
• Improve the website, offer and enquiry process.

What your information is not used for

Your details are not sold, rented or traded. Property Follow-Up does not use enquiry details for unrelated spam.

If you ask not to be contacted again, reasonable steps will be taken to respect that request.

Legal basis

The usual basis for using enquiry information is legitimate interest, because the information is needed to respond to business enquiries and manage potential client communication.

Where consent is specifically requested, that consent will be used for the relevant purpose.

How long information is kept

Enquiry information may be kept for a reasonable period so Property Follow-Up can manage conversations, follow up properly and keep basic business records.

If the information is no longer needed, it may be deleted or archived.

Sharing information

Information may be processed through trusted tools used to run the website, forms, email and CRM.

Information may also be shared where required by law or where needed to protect legitimate business interests.

Property Follow-Up does not sell personal information.

Your rights

You can ask to access, correct or delete personal information held about you, subject to reasonable business or legal record-keeping requirements.

To make a request, email abdi@propertyfollowup.co.uk.

Cookies and analytics

This website may use basic cookies, website hosting tools, analytics tools or security tools to help the website function and understand website performance.

If more advanced tracking, paid advertising pixels or more detailed analytics are added later, this policy should be reviewed and updated.

Contact

For privacy questions, data requests or concerns, contact Property Follow-Up by email.